Refund and Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, place the item securely in its original packaging and, mail your return to the following address:
Please include your full address and contact details in the package.
Attn: Returns
Avalis Glacier Water
12 Greenway Farm
Bath Road
BS30 5RL


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Customer Services
Avalis Glacier Water


If you have any questions concerning our return policy, please contact us at:
Customer Services
Avalis Glacier Water